Last updated: September 2026
How to cancel or change
Write to us as soon as possible on WhatsApp (+51 994 822 637) or by email (info@sacredvalleydaytour.com), with your booking number. Each request is reviewed according to how much time is left before your tour date.
Refunds by notice
| When you cancel | Refund | Note |
|---|---|---|
| 30 days or more before the tour | 70 % refundable | The percentage stays the same however early you cancel, and is subject to administrative fees. |
| Less than 72 hours before | 50 % refundable | |
| Less than 48 hours before | 30 % refundable | |
| Less than 24 hours before | Not refundable | The full booking deposit is lost. |
Requests that do not fit these brackets are reviewed individually: write to us and we tell you what applies to your case.
Date changes
We can usually move your tour to another date if you let us know with reasonable notice and there are seats available on the new day.
Weather and force majeure
Sometimes a tour has to be cancelled for reasons beyond our control, such as extreme weather, road closures or regional strikes. In those cases we offer you a new available date or a refund.
Groups and private tours
Bookings for 4 or more travelers and private tours are handled case by case. Write to us to know the conditions of your booking.
No-show
If you are not at the agreed pickup place and time and have not told us in advance, the booking counts as a no-show and is generally not refundable.
How refunds are paid
Approved refunds are processed through WeTravel, the platform you paid with, and returned to your original payment method. How long they take to appear depends on your bank or card issuer.
This page summarizes our cancellation terms. If you have a specific case, please confirm it with us before assuming an outcome.
The operator
Enjoy Peru Holidays EIRL · RUC 20600007204 · GERCETUR Cusco licensed tour operator N° 221-2024 · Ministry of Culture AG2164 · Av. Tullumayo 111-B, Wanchaq, Cusco, Peru · info@sacredvalleydaytour.com · WhatsApp +51 994 822 637.
